microsoft outlook 2016 16.16.8 okta login screen loop

Any change that might impact those users is never to be taken lightly.Īs Admin, you know you need to get those users switched from Basic to Modern Auth, and you know all it takes is one PowerShell command. This is the client most widely used by many of our customers, and the client that huge numbers of people spend their day in. This post is specifically about enabling Modern Authentication for Outlook for Windows. But the ‘getting there’ part might be the hard part, and that’s what this blog post is about. Modern Authentication, based on OAuth2, has a lot of advantages and benefits as we have covered before, and we’ve yet to meet a customer who doesn’t think it is a good thing. In the past we've been able to work around the WAM issues with either the registry entry to disable WAM or by disconnecting the O365 account from Windows 10.Since we announced in 2019 that we would be retiring Basic Authentication for legacy protocols we have been encouraging our customers to switch to Modern Authentication. The issue seems to still be with the Web Accounts Manager in Windows 10. I also updated to Office version 1809 (10827.20138) and got the same behavior. Now I saved several system snapshots and have been able to rollback to a previous snapshot and recreate the steps to produce the behavior. Now Outlook is constantly prompting me for login information. Upon the successful login I got the 'Use this account everywhere' screen which I selected Yes and let my organizationĬontrol my device. Opened Outlook which prompted me to login. I updated to Office version 1809 (10827.20150) and everything was still working.ĭisconnected the O365 account from Windows 10 and cleared credential manager. The Office version was 1803 (9126.2295) on the Windows 10 laptop and everything was working fine.

I've been able to successfully recreate the issue on my test laptop. I've got 10 incidents with this same behavior going on right now. This indicates that it's profile/computer related and not account/tenant, so either registry or profile specific files installed The things that have seemed to work was to either reset the Windows 10 installation or to create a new login on the computer. Logged out of Office apps cleared credential manager, disconnected the Office 365 account from Windows 10 and deleted the 'identity' registry keyĪdded the registry key to disable the web accounts managerĬontacted Microsoft Support (no luck either, their response was to reimage the workstation) Ran the Outlook diagnostic utility (Everything checked out fine) These issues all have seemed to start once the Outlook login experience changed to the 'Use this account everywhere' screen you get when logging into Outlook for the first time. We're using Exchange online and using Windows 10 clients with the Office version 1808 to 1809. We're getting slammed with people having problems with Outlook password boxes continually popping up all of a sudden.

Microsoft outlook 2016 16.16.8 okta login screen loop